Gitomer: Building attraction, expertise
Friday, May 10, 2013 7:00 AM
You wake up, shower, shave or put on makeup, brush your teeth, and comb/fix your hair (if you have any). Every day like clockwork. Those are personal habits. Rarely (if ever) missed.
What about business habits? Personal business habits?
Do you have the same consistency in your daily business habits? And I wonder how many of your daily habits take the long-term view. Or are you just trying to make sales to make quota? Big mistake.
I want to talk about one element of your personal business habits: your personal outreach, your daily outreach, that builds attraction, personal brand, authority, known expertise, recognition, position in your industry, Google rank, social media presence, top-of-mind awareness and reputation. Oh, that.
Sounds like a LOT of work. But actually it takes LESS time than your morning bathroom routine once you’re set up and rolling. And these are habits that create attraction. Real attraction.
The cool part is it costs (almost) nothing. All you have to do is allocate the time, and (most important) commit to daily outreach.
Here’s the master list of available resources that you must employ and deploy:
• LinkedIn. Your prime professional outlet for finding, attracting, building and staying in touch with business connections. OUTREACH: Be personal and creative. Don’t use the lines and messages provided by LinkedIn – use your own words. Post something of value, and ask your connections to share it with their connections.
• Facebook. A place to create one-on-one dialogue with customers, especially by responding to their praise and concerns. OUTREACH: Post positive service stories and videos. Respond to issues within two hours.
• Twitter. One hundred forty characters that put your character on public display. Make every character count. Have something profound to say that your followers would be compelled to send to their followers. OUTREACH: Tweet a value message at least twice a day, one that your followers would find interesting enough to retweet to their followers. The object of Twitter is to be retweeted by your followers, thereby exposing you to new people (customers).
• Blog or personal website. A starting place, a landing place, and a jumping-off place for stories, ideas, opinions, photos, videos, training and anything else your customers or followers would find both interesting and valuable. On a blog, you can mix business and personal, as long as it’s not offensive. Your posts can be subscribed to and delivered by email. OUTREACH: Blog with a minimum of a weekly, if not daily, post. You have unlimited space for text, photos and videos. Your blog is an opportunity for people to realize both your intellect and your passion.
• YouTube. This is a chance to convey messages, training, subject matter expertise, testimonials and offers of value. Your viewers can subscribe, and your posts can be cross-pollinated on your blog, your Facebook page and your LinkedIn profile. All for the low, low price of: FREE.
• E-zine. A weekly informational piece that can contain SOME promotional material, but MUST have mostly helpful information. If you need an inexpensive template and delivery platform, go to www.aceofsales.com.
• Group text messaging. A newer form of communicating to customers and prospects that hasn’t quite found its way. But like all forms of connection, branding and selling, it will soon emerge as a powerful method of “instant offer” and “instant information” that, unlike other forms of outreach, commands instant viewing.
Outreach is a lifetime process. When done well, it builds every aspect of your brand and reputation. And over time, it creates the real law of attraction – a law based on value offerings, in spite of what you may have read or heard elsewhere.
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