Gitomer: Going mobile is not optional
Friday, May 31, 2013 4:08 PM
When The Who recorded the song “Going Mobile” in 1971, they had no idea what the future held, nor that they were the predictors of it.
They thought going mobile was all about being on the road, and maybe flying on an airplane. But today, going mobile means a whole lot more.
Any business today that isn’t going mobile is going backward.
Any business today that isn’t going mobile is losing to a competitor that is.
• How good is your mobile app? Does it serve the customer, or just you? Where’s the value? Can I easily get what I want?
• Is all of your training and product instruction/information downloadable? Your manuals?
• How easy is it for people to read your message? What’s the format? Is it made-for-mobile, or just a poor adaptation of your blog or website?
NOTE WELL: Every major company has a mobile app so you can easily access its stuff. Every social media channel has a mobile app reliant on smartphone and tablet use for as much as 50 percent of its traffic.
Social media is there at the forefront of mobile app development – whether you’re there or not. Social media is the PERFECT place for your customers to share their message and their praise, and voice their concerns.
REALITY: Mobile apps are now accessed more than the Internet. Mobile apps are an imperative, not an option, or an added service. They are the future. Your future. If you don’t have one, you are a jackapp.
BIGGER REALITY: The iPad is the new laptop. The smartphone is the NOW communication device, growing by millions weekly.
BIGGEST REALITY: The easier it is for people to access what you have, the more they will buy from you.
CONFESSION: We are in the same predicament. That’s why I’m writing this. To put myself on notice that my own offerings need to be ahead of the market and ahead of my competition.
Here’s my present situation and what I’m going to be doing to ensure my leadership position for the next decade:
• I have an app. Unfortunately it’s only available for the iPhone. BUT we’re adding an additional cross-platform mobile application that will allow easier access to my website and all of my existing books and CDs. This app will be easier to use and make it easier for customers to purchase and pay.
• All of my products will be available as downloads.
• We will be providing an on-demand subscription service to all of my training offerings and all of my books on laptop, tablet and smartphone – oh yes, even for desktop.
CAUTION: Don’t just think about how business is being done today. Think of how “mobile” has progressed it, making it faster and easier to conduct, and how online, tablets and smartphones have transformed the e-commerce economy to the mobile economy.
Look around and take notice of the nontraditional changes taking place:
• Coffeehouse offices. Any Starbucks will reveal people running their business from their iPad and their app.
• Mobile accessibility both for the purpose to connect and to purchase is becoming dominant among retailers.
• In sales calls, iPad (tablet) mobile brochures are replacing print, and iPad presentations and GoToMeeting appointments are replacing traditional sales presentations.
TODAY’S CUSTOMER: Be where they are, when they are – on demand. It’s not just smart business – it’s smartphone business.
TOMORROW’S CUSTOMER: When our 4-year-old daughter hands me my iPad and says, “Papa, download this,” you know what the next generation will be doing and buying (sooner than you think).
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