Gitomer: Your sales - historical or hysterical?
Friday, August 30, 2013 7:00 AM
Summer’s over. Back to school.
Boy, there are some memories. High school. College. Subjects you loved, subjects you hated. Teachers you loved, teachers you hated.
THE QUESTION IS: What did you learn in school? What lessons are you still using?
I have 2.5 major, early and later school-learned lessons I am grateful for:
1. Grammar from ninth and 10th grade. It’s the basis of my writing and communication. In today’s world, misuse of the words they’re, their, your and you’re create lasting (bad) first impressions.
2. In college (Temple University in 1964), my modern European history professor said: “It’s not the date of what happened that matters. It’s what happened in response to the date (events, outcomes) that creates history.”
2.5. Later in life, I came to the realization that algebra was not about math; it was about learning how to solve problems logically. And how about sales and business? What lessons have you learned? What lessons are you still using?
I have 2.5 major, early sales lessons I am grateful for:
1. Questions control conversations. The person who is asking is in control.
2. Relax, find common ground and be friendly with the prospect BEFORE you start the sales conversation.
2.5. Find out why they want to buy BEFORE you start to sell.
Here are 11.5 lessons you can use to start this school year off with a bang – and a bunch of sales:
1. Study your (or your company’s) last 100 sales. The history of where your last 100 sales came from will predict and help you complete your next 100 sales.
2. Videotape the buying motives of your top 10 customers. Call your top 10 customers and meet with them for a short, casual conversation about WHY they buy from you. Video the conversation.
3. Meet one customer a day for morning coffee. Just talk personally. In a year, this will give you the personal insight of 250 customers.
4. Study service issues. Find out what issues customers have. Study how (and how fast) they were resolved.
5. Study back orders. Why did the back order occur? How was it dealt with?
6. Talk to users, not just buyers. Go to your customers and talk to the people who USE your product or service. Find out what they love and what’s missing. Video the interviews.
7. Talk to your loyal customers who don’t buy price. Find out the true non-price buying motive(s) for dealing with you.
8. Get involved on a deeper, hands-on level. Make a few deliveries yourself. Take a few service calls yourself. Work in accounting for a day. Find out what’s really happening with and to your customers.
9. Get short meetings with executives. Talk about the issues they value the most: loyalty, productivity, morale and profit. Maybe ask a question or two about their vision or leadership philosophy, and leave. DO NOT ASK FOR BUSINESS. Just make an impression.
10. Start your own value messaging in social media. Post your ideas and thoughts on all social media outlets. Then email the links to all your customers and prospects so they can follow you.
11. Post customer testimonials on YouTube. Then email and tweet the links to all your customers and prospects.
11.5. Create a customer “reasons” book. List all the reasons they buy, say no, stay loyal or leave you. As you write, answers and actions will become evident.
The best way to find new business is to talk to old business, learn the lessons, and refine your practices and presentation to be in harmony with their needs and expectations.
Those are lessons you can learn from and earn from.
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