4 questions for Q-4

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I am getting all sorts of SOS calls and e-mails asking for advice about what to do in Q-4. Simple – the same thing you should have been doing in Q-1, Q-2 and Q-3.

Calendar years are broken into three-month quarters, predominantly for the pleasure of people who run companies. It puts additional pressure on salespeople to perform every 90 days and to speed up sales cycles to close business. The fourth quarter is especially pressured because of shortfalls in the first three quarters that must be made up.

It’s a reality of business that keeps the heat ON sales departments to keep the pressure OFF leadership, shareholders and other financial profit pushers.

I’m concerned with all companies making as many sales as they possibly can without regard to what day it is, what month it is or what quarter it is. I believe the more you understand what creates this pressure, the easier it will be for you to both avoid it and conquer it.

KEEP THIS IN MIND: There are no easy answers. The ideas I’m about to present will help you with all four quarters, but they all require work on your part. Hard work. Very hard work. The result will be success. Big success. Very big success.

I’m recommending that you reverse Q-4 to 4-Q: Four questions attached to four strategies that will help you achieve more than quota and more than goal.

1. Where is your pipeline?

2. Where is your work ethic?

3. Where is your attitude?

4. Where is your responsibility?

Here are the answers and the strategies (and the question after the question):

1. Your pipeline of expected or potential business has to be at least double your goal. Most salespeople and sales managers fail to measure the dollar value of their pipeline of potential business. If your sales goal is $100K in a quarter, then your pipeline must be at least $200K. That would indicate a closing rate of 50 percent. The reality of sales would be a 30 percent closing rate. So a 3-to-1 pipeline-to-goal ratio would be a better rule. What is the total value of potential business in your pipeline?

2. The best ethic you can have is a great “work ethic.” Start an hour earlier and stay an hour later. It will produce results, IF you employ the breakfast/lunch rule. Have breakfast every day with an existing customer or potential customer who can give you business. If you do business on the phone, have breakfast delivered to your customer at his or her desk and Skype the call. Then do the same with lunch. Ten relaxed meal appointments a week will net sales, and not interrupt ONE MINUTE of work time for either of you. How much extra effort are you willing to put in?

3. Pressure can get to your attitude. Especially if it’s accompanied with zero help or support. Such is life in sales. Now is the time to put on your game-day attitude. Just read about your attitude or listen to inspirational attitude messages EVERY DAY. What are you doing every day to keep your attitude at “YES” level?

4. In tough times and high-pressure times, it’s easy to blame everyone BUT yourself. Resist the temptation. Rather, take responsibility for people not returning your call, taking the lowest bid, canceling appointments and other “easy-blame” opportunities. Take responsibility for what happens, learn from it, figure out a better way and make sure it happens only once. How many opportunities have you missed to convert blame to responsibility?

4.5. IDEA: Take a senior executive with you on a sales call and let him or her see what the real pressure is. Do you have the guts to ask a senior executive to join you on a sales call?

If you attack Q-4 with my 4-Q strategy, you will be screaming, “I DID IT!”

Jeffrey Gitomer can be reached by phone at (704) 333-1112 or by e-mail at salesman@gitomer.com. © 2010 Jeffrey H. Gitomer