Last year, like many of you, I found myself captivated by the rapid advancements in artificial intelligence. Let’s be honest: The technology is undeniably impressive, churning out data, drafting emails, and even composing passable poetry (though it probably couldn’t write this article … yet). But amid the excitement, a crucial realization dawned: New technologies like AI and automation, at their core, remain tools. They require human guidance — the strategic vision and the critical thinking that leaders can and must provide. 

In 2025, leading effectively will require more than strategy and sharp intellect. In this era of unprecedented change, emotional intelligence, civility, and an insatiable thirst for learning will be the cornerstones of success. These “soft” skills, often overlooked in the pursuit of hard data and rapid growth, will become the true differentiators for leaders who wish to thrive.

The rise of the “soft” skills: Hard truths for hard-charging executives

In a world of rapid change, CEOs are increasingly expected to navigate uncharted territories — not just in technological advancements, but also cybersecurity threats,  constant political shifts and economic change. Leaders must develop the ability to prioritize effectively and delve deeply into a variety of issues. By honing their focus and critical-thinking skills, leaders can confront challenges head-on and transform them into opportunities. This reality underscores the critical importance of “soft” skills that were once considered secondary to finance or operational expertise, such as:

• Emotional intelligence: Beyond the bottom line: According to recent Korn Ferry research, a staggering 71% of CEOs grapple with imposter syndrome, a stark reminder of the accelerating challenges that can leave them feeling unqualified or underqualified. This highlights the growing need for emotional intelligence — the ability to manage oneself and one’s emotions, understand others, and build strong relationships. Empathy, a key component of emotional intelligence, fosters trust and psychological safety within teams, enabling open communication and collaboration — essential ingredients for success in today’s dynamic environment.

• Civility: Stop the spread of workplace contagion: The ability to foster a civil and supportive workplace, another crucial soft skill, is often overlooked. An article in Neuroleadership suggests that while the lack of civility is a major threat in society overall, incivility in the workplace is even more contagious and is an issue leaders must address. Incivility, characterized by rudeness and disrespect, spreads quickly across a workforce like a virus, eroding morale and productivity. The Neuroleadership Institute has identified three habits employees can practice to halt the escalation of incivility, thereby creating an environment where civility can thrive: noticing reactions, inhibiting automatic responses and communicating cleanly. Leaders must cultivate a culture of civility by promoting and demonstrating mutual respect, understanding and professional conduct.
• Learning agility: The key to continuous growth: Research conducted by the Center for Creative Leadership highlighted in The CEO Magazine underscores the significance of learning agility — one of the most powerful indicators of leadership potential. That study shows that leaders who exhibit high learning agility are 18 times more likely to be recognized as high-potential leaders — those who can adapt and manage an evolving workplace.
  Learning agility flourishes when leaders embrace a growth mindset, fostering a culture of continuous learning within their organizations and teams. These leaders acknowledge that they are not repositories of all knowledge and are open to new ideas. They actively seek out new information, challenge their assumptions and recognize that continuous learning is the cornerstone of sustained progress. This will be a crucial leadership skill in a time of continuous change.

The human edge in a technological age

In an increasingly automated world, the human element will become an even more significant differentiator in the year ahead. Leaders who prioritize the development of emotional intelligence, cultivate a culture of civility, and embrace continuous learning will not only navigate the challenges of the future but thrive in them. The future of leadership lies in recognizing and nurturing the unique human qualities that make us truly exceptional — qualities that no algorithm can replicate, like the ability to truly empathize with your team, the grace to navigate office politics, and the humility to admit you don’t have all the answers … or know how to use your technology tools.

And on that note, a piece of advice: Be kind to your AI. You never know, one day it might just be running the show, and you’ll want to be remembered as the empathetic boss who said “please” and “thank you.” 

Suzanna de Baca is a columnist for Business Record, CEO of Story Board Advisors and former CEO of BPC. Story Board Advisors provides strategic guidance and coaching for CEOs, boards of directors and family businesses. You can reach Suzanna at sdebaca@storyboardadvisors.com.