James Kane, a behavioral science and expert on loyalty, will speak on increasing customer loyalty at a Business Record event on Sept. 12. Kane has advised Apple Inc. and Major League Baseball and has been quoted in The New York Times, The Wall Street Journal and other publications. The event will run from 11:30 a.m. to 1 p.m. at Sheraton West Des Moines Hotel, 1800 50th St. Registration is $69, or $590 for a table of 10. For more information and to register, click here