Corridor Business Journal: Cedar Rapids-based Thomas L. Cardella & Associates plans to add four new call centers and expand an Iowa call center in the next six months. The expansions will add 800 employees, most of them in the southwest. TLC & Associates provides customer contact services. The expansions include:
  • 75 additional employees and a 4,000-square-foot building expansion at an existing call center in Keokuk.
  • A new contact center in El Paso, Texas, with 150 employees. The center will complement an existing center in central El Paso.
  • A new contact center in Las Cruces, N.M., with 350 additional employees.
  • A new call center in Marshalltown with 75 employees.
  • A new call call center at a soon-to-be-announced location in the southwestern United States with 150 employees.