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“Customers will never love a company until the employees love it first.” – Simon Sinek, author, “Start With Why”
Recently, I was asked to give a master class on culture and DEI (diversity, equity and …
The 7 3/4 -mile stretch of road we know as Grand Avenue was once anything but grand.
It is a compilation of three earlier streets, all with different names, none of which was Grand.
But …
This column is part of an ongoing series on environmental, social and governance (ESG) issues and what they mean to business leaders and organizations.
When I was a little kid in our local 4-H Club, …
As we head into the new year, Iowa’s economy appears more solid than it has been for some time, according to the Iowa Department of Revenue’s Iowa Leading Economic Index.
The index, despite its name, …
One of the more insidious spinoffs of digital technology is the customer satisfaction survey.
I regularly receive emails from merchants, mechanics, medical professionals and others I do business with asking me to rate their actions. …
Republicans have promised to reduce Iowans’ property taxes this year, and therein lies a problem.
Iowa’s property tax system is the product of more than four decades of effort. Any significant changes are likely to …
Long ago, I got some great advice from one of my favorite bosses. He said at the beginning of each year, leaders should take a step back and take stock of the business, our own …
On a recent airplane trip, I sat near two passengers who were making jokes about technology limitations of some of their older colleagues. Seems that their human resources director still couldn’t figure out a few …
For investors, boring can be beautiful when it comes to economic policy.
That’s what economist James Paulsen suggests in a newsletter for clients of Minneapolis-based Leuthold Group.
“The size, speed and uniqueness of economic policies …
“When did the middle finger become acceptable in polite conversation?” I asked my friend K.C. when I saw him on a blustery day at the John and Mary Pappajohn Sculpture Park.
“Why do you ask?” …
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