Sales and Marketing

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Work for referrals


The definition of “referral” will surprise you, and at the same time make you understand why you don’t get as many as you expect or ask for.

The definition of “referral” is: risk.

Do you …

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Restaurant Week boosts business 30 percent

The 39 participating restaurants in the Greater Des Moines third annual Restaurant Week earned an estimated $125,000, an estimated 30 percent increase in business compared to a regular week, according to the Greater Des Moines …

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Work hard and love it


When sales are slow – as they might be for you right now (and no one knows when they’re going to speed up) – you have to look for ideas to capture more of the …

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Who hates you, baby?


In marketing, sometimes we need to take a twist on the famous Telly Savalas line, “Who loves you, baby?” and ask “Who hates us?” I know it’s counterintuitive, but the initial pinch is worth the …

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The keys to influence


I just read this quotation: “The key to successful leadership today is influence, not authority.” WHAT? Eh, not quite.

It’s sounds good when you first hear it, but it’s completely without merit, and also downright …

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What customers want


In his book “The Innovator’s Solution: Creating and Sustaining Successful Growth,” Clayton Christensen writes: “How do you create products that customers want to buy – ones that become so successful they ‘disrupt’ the market? It’s …

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It’s time to change


Been in sales for more than five years? Notice any changes? Of course you have, but probably not the ones I’m going to talk about.

I’m NOT talking about the economy, customers in financial trouble, …

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Bland logo a no-go

I was standing in an office supply store recently and noticed its “let us design your logo” display. And there they were – row after row of the painfully trite visuals that business owners seem …

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The ‘open’ is the key


“A– B – C. Always Be Closing.”

You may know that line from the infamous sales movie “Glengarry Glen Ross,” where Alec Baldwin plays himself. It’s a throwback sales training line from the 1960s. The …

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Marketing plan musts


Every business should have a working marketing plan. That means it’s a document you are actively using. It’s not in a three-ring binder. It’s not gathering dust on a shelf.

Whether you already have a …